COVID-19 UPDATE

COVID-19 UPDATE

A Message To Our Customers

We are in unprecedented times here in our great nation, state, and city. Louis P. Barberi Plumbing Inc has been serving our community for over 48 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is a high priority every day.

Louis P. Barberi Plumbing Inc provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If you’re experiencing problems with your Plumbing, Gas or Sewer systems, you can count on us to make the appropriate fix or recommendation.

I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notice. 

We are still opening at our regular time of 8:00 am each weekday morning and some of our office staff could be working from home and may return your calls from a line you may not recognize. Some days we may close early if we complete all of the service calls for that day.  

We will be following cleaning protocols recommended by CDC and state agencies. Any of our team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service Call Precautions

We are open and running service calls to homes for essential plumbing needs. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who may be willing to work in that environment so that we can respond to those in most need.

Each technician has been equipped with hand sanitizer as well as Clorox disinfecting wipes in an effort to minimize risk. Masks can be utilized upon request, however the CDC does not recommend masks for healthy individuals. Masks are only recommended for those that are sick.  
We will be following protocols to maintain a safe work environment by washing & disinfecting hands, wiping down work spaces between every service call, wearing gloves & wearing masks if needed.

Please avoid physical contact & maintain social distance with our technicians during the time of the appointment. We will greet you with a warm smile, but not a handshake at this time.
We thank you in advance for your patience during this most challenging and unprecedented time. Our focus is to ensure we are available to meet our client’s needs for as long as possible, while also doing our part to keep our community safe & maintain the lowest health risk possible.  
We will continue to closely monitor the situation as it unfolds, and adjust our operating plan as necessary.  

As always, our team is here for you. Please feel free to reach out to us with any questions or concerns at BarberiPlumbing@att.net or (850) 477-8782.

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